Privacy Policy

Last updated: October 03, 2025

This Privacy Policy explains how Actavivo Inc. (“Actavivo”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our mobile application, website, and related services (the “Service”). It also informs you of your privacy rights and how applicable laws protect you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

Account – A unique account created for you to access our Service.

Affiliate – Any entity that controls, is controlled by, or is under common control with Actavivo.

Application – The Actavivo software application available on mobile and other devices.

Cookies – Small files stored on your device that collect usage data and remember user preferences.

Country – Refers to the United States of America.

Device – Any internet-connected device such as a smartphone, tablet, or computer.

Personal Data – Any information relating to an identified or identifiable individual.

Service – The Actavivo website, application, or both.

Service Provider – Third-party companies or individuals who assist in providing the Service.

Usage Data – Data automatically collected through your use of the Service.

You – The individual using the Service, or the company or legal entity on whose behalf such individual is using the Service.

2. Types of Data Collected

Personal Data

We collect personally identifiable information, including:

• Name
  
• Email address
  
• Phone number (optional if provided)
  
• Mailing address (optional if provided)
  
• Other data voluntarily submitted through the Service
  

Usage Data

Collected automatically when using the Service, including:

• IP address
  
• Browser type and version
  
• Pages visited and time spent
  
• Device identifiers
  
• Mobile device information (e.g., OS, browser type, screen resolution)
  

Data from Third-Party Social Media

If you register or log in via Google, Facebook, or LinkedIn, we may access certain account details like your name, email, or contact list. This access is governed by the permissions you grant and can be revoked at any time through your social media settings.

App Permissions

With your permission, we may collect:

• Location data
  
• Contacts
  
• Microphone
  
• Camera and photo library access
  

These are used solely to enhance features and personalize your experience. You may disable access at any time via your device settings.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze activity, improve functionality, and personalize your experience.

Types of Cookies:

By using Actavivo, you consent to the use of these cookies and technology.

In compliance with GDPR and the ePrivacy Directive, you will be asked to opt-in before non-essential cookies are stored on your device.

4. How We Use Your Data

We use personal data for the following purposes:

• To provide, maintain, and improve our Service
  
• To create and manage your account
  
• To fulfill contractual obligations
  
• To communicate with you (e.g., support, updates, offers)
  
• To personalize your experience
  
• For legal and security purposes
  
• To analyze usage and improve performance
  
• For business transfers or acquisitions
  
• For any other purpose with your consent

5. How We Share Your Data

We may share data with:

• Service Providers – For analytics, communications, infrastructure, etc.
  
• Affiliates – In accordance with this policy
  
• Business Partners – For promotions and integrations you engage with
  
• Other Users – If you interact publicly or through social integrations
  
• Legal Authorities – To comply with legal obligations or defend our rights
  
• In Business Transfers – As part of any merger, acquisition, or asset sale
• With Consent – For any additional uses you approve

6. Payments, Purchases, and Subscriptions

Payment Processing

All website purchases are processed securely through Helcim, our trusted third-party payment processor. Mobile in-app purchases are processed through the Apple App Store or Google Play Store, depending on your device.

We do not directly collect, store, or process sensitive payment information such as credit card numbers or bank details. That information is collected and secured exclusively by Helcim or the app store payment gateway.

We only receive limited transaction details (e.g., purchase confirmation, transaction ID, product purchased) to confirm your order, manage your subscription, and provide access to purchased content or services.

Data Collected for Transactions

We may collect and process the following related information:

• Purchase History / Transaction Records – Products or subscriptions purchased, date of purchase, and amount paid (excluding full card details).
  
• Subscription Status – Information about your current plan, renewal date, and any upgrades or downgrades.
  
• Consumable Item Balance – The current balance of purchased credits within the Service.
  
• Receipt / Transaction Data – Transaction receipts or validation tokens from Helcim, Apple, or Google to confirm and validate payments.
  

Auto-Renewing Subscriptions

• Some services may be offered as auto-renewing subscriptions (monthly or yearly).
  
• Subscriptions automatically renew at the end of the billing period unless canceled at least 24 hours before renewal.
  
• Renewal charges are applied to the payment method associated with your Helcim account (for web purchases) or your app store account (for mobile purchases).
  
• Management and Cancellation – You may manage or cancel subscriptions through your Helcim account settings (web) or through Apple/Google account settings (mobile).
  

Consumable Purchases (Credits)

• The Service may offer consumable credits as purchases.
  
• Credits are depleted upon use and must be repurchased for continued access.
  
• We track purchase and usage of credits to ensure account functionality and balance accuracy.
  

Sharing of Payment-Related Data

• We may share purchase details with Helcim (for website transactions) or the relevant app store (for mobile transactions) to process and validate your purchases.
  
• In the event of a refund request, we may share limited data (such as transaction details) with the payment processor to complete the request.
  
• We never share your full payment information (e.g., credit card numbers or bank account details).

7. Data Retention, Export, and Deletion

We retain your data only as long as necessary for the purposes outlined here, or as required by law.

You may request deletion at any time by:

• Visiting Account Settings
  
• Clicking Delete This Account
  
• Confirming the deletion request
  

We will begin the deletion process immediately, though some data may be retained for legal or audit reasons.

You may request to export your data anytime by:

• Visiting Settings
  
• Clicking Export Data
  
• Choosing the data to export
  

You will receive an email with a secure download link.

8. International Data Transfers

Your data may be stored or processed in locations outside your jurisdiction, including countries with different data protection laws. We ensure appropriate safeguards are in place in line with applicable regulations, including GDPR-compliant mechanisms where necessary.

9. Security of Your Data

We use reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Third-Party Links

Our Service may contain links to external sites. We do not control and are not responsible for their privacy practices. Please review their policies before providing personal information

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify you via email or in-app notice. The latest version will always be available on this page, and updates are effective when posted.

13. Contact Us

For questions or concerns about this Privacy Policy, contact us:
🔗 https://actavivo.net/contact-us